Privacybeleid ten aanzien van website en cookies


This Privacy Policy (“Policy”) is applicable to personal data collected by James Hardie Europe B.V. and its subsidiaries (referred to as “we”, “us”, “our”). This Policy reflects our commitment to safeguard personal data (being information that is capable of identifying an individual) we obtain from you. Our Website Privacy Statement relates to protection of personal data we receive electronically and is complementary to this Policy.

How we collect personal data

We collect your personal data in various ways. For example, we may ask for your personal data when you contact our customer service department, file a warranty claim or participate in an online survey or competition.

Purpose of collecting personal data

We may collect, store and use your personal data to:

  • fulfil our obligations under any sale and purchase agreement or any other agreement between you and us
  • provide customer care services, such as warranty services
  • ask your opinion on our products and conduct surveys
  • facilitate your requests for information
  • improve our products
  • provide you with information on new products
  • conduct prize draws, contests and other promotional offers
  • consider employing you when you submit your resume.

We will not sell or transfer personal data to other parties. We may share, make available or transmit your personal data to our group companies within Europe, for the purposes described above, who will only use your personal data for the purposes outlined herein, and they will be subject the same data protection rules as set forth in this Policy. In addition, we may share personal data with third parties who assist us in providing products and services to you and service providers who provide services such as debt collection, marketing and advertising. They are always required to keep the disclosed personal data confidential and use it only for the purpose of disclosure.Retention

We generally hold personal data until you inform us you no longer want your personal data being processed by us or until the expiry of any period required by applicable law. In addition, we shall not retain personal data longer than is necessary for the purposes for which it was collected.

Right to access

You have the right to access your personal data we have on file. To obtain this information, please send us a request by letter or email. Upon your request, we will provide an overview of all your personal data that we hold, for which we may charge you a small fee.

Right to amend or delete

We strive to keep your personal data accurate. You have the right to rectify or delete inaccuracies in your personal data. If your personal data changes after you have given it to us, you are required to inform us accordingly. You may also object to your personal data being processed. Please contact us if this is the case. For privacy protection reasons, we can ask you to provide some form of personal identification.

Protection of personal data

We are committed keeping your personal data safe and secure. In order to do so, we use a number of technical and organizational measures to protect your personal data from unauthorized access, use or alteration.


This Policy is effective as of 1 August 2012. Even though we do not intend to change this Policy often, we might change it from time to time. We will post any amended statement on our websites, so that you may be aware of the information we collect and how we use it at all times.

Privacy & Cookies StatementScope

This Website Privacy Statement (“Statement”) is applicable to personal data collected by James Hardie Europe B.V. and/or its subsidiaries (referred to as “we”, “us”, “our”) through our websites. This Statement reflects our commitment to safeguard personal data (being information which is capable of identifying an individual) we obtain from you electronically.

Our Privacy Policy relates generally to the protection of personal data and is applicable to the use of this website, in addition to this Statement. This Statement explains how personal data will be treated when you access and interact with this website.

By visiting this website you consent to the use of your personal data as set out in this Statement and our general Privacy Policy.

Personal Data

The personal data that we may obtain from you through this website includes, but is not limited to:

  • information you submit in an online form, such as name and contact details
  • information submitted when you participate in an online survey or competition
  • information when you submit your resume online.

Opt-in policyIn accordance with EU legislation, we provide you with the opportunity to “opt-in” to receive emails from us at the time we ask you for this information. In addition, whenever we contact you via email, we will also provide instructions on how to unsubscribe so that you will not receive any future emails or mail from us if you choose.CookiesWhat are cookies?

Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. Cookies can do many useful jobs including letting you navigate between pages efficiently and remembering your preferences. We use the information collected using cookies for statistical analysis, to improve content and usage of the website and to ensure the effective operation of our website.

What cookies do we use and why do we use them?

We use a cookie called “Google Analytics” or similar cookies to collect information about how visitors use our site (e.g. how many times they visit, how often they visit and which pages they view). We then use this information to compile reports and to help us improve the organisation and design of the site. We do not, however, use cookies to collect or record information on users’ name, address or other contact details or which can otherwise identify an individual.

How can you disable cookies?

If you want to disable cookies you can do this by changing your website browser settings to reject cookies. How to do this will depend on the browser you use. All modern browsers allow you to change your cookie settings and will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

How to disable Google analytics

Alternatively, you may wish to visitwww.allaboutcookies.orgwhich contains comprehensive information about cookies and on how to change settings on a wide variety of browsers.

What happens if I disable cookies?

If you disable cookies some or all of the features of our website may not function properly or at all.

Web beacons

Some of our websites and email updates may contain electronic images called web beacons. These allow us to count visitors who have viewed our pages. In promotional email messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.

Links to other websites

Our sites may contain links to other sites not affiliated with us for your convenience. When you access those links, you will leave our website. We do not control such websites. These sites have their own policies and practices with respect to online privacy, and we cannot be held responsible for the privacy practices or the content of these unaffiliated sites. For avoidance of doubt, the personal data you choose to give to unrelated third-party websites are not covered by this Statement.

We may display advertisements from third parties. Such an advertiser may ask you for personal data as well. We cannot be held responsible for the privacy practices of the advertisers on our websites. However, we encourage our partners and advertisers to adopt privacy policies that respect the local legal requirements.

Information that is automatically logged

When you enter our website, we automatically log your internet protocol (“IP”) address to monitor problems with our server and to administer our website.


This Statement is effective as of August 1st 2012. Even though we do not intend to change this Statement often, we might change it from time to time. We will post any amended statement on this website, so that you may be aware of the information we collect and how we use it at all times.


© 2017 James Hardie Europe BV